Our organisation is currently experiencing an issue accessing our Data Explorer. We’re unable to view any of our data through the interface, which is preventing us from running any pipelines.
We’ve confirmed that our Azure Storage is functioning normally, all the data is still present and accessible there.
Has anyone encountered a similar issue, or have suggestions on what might be causing this disconnect between Azure Storage and Data Explorer?
Welcome to the Seqera Community Forum and I’m sorry that you’re experiencing problems with loading your Azure buckets into Data Explorer. Have you added any Azure credentials to the workspace (via the Credentials tab)? And have you confirmed that the credentials added to the workspace have the correct permissions to read the Azure bucket contents?
We’ve been using this credential for over five months without any issues. We double checked everything on our side and it all looks correct, but we’re still unable to access the Azure contents.
We’re wondering if the credential might have expired or encountered some other issue.
Do you have any recommendations for what we should try next?
Our credential is still working, it will expire in a month.
We removed the credential and added it again and it is now working.
We can’t understand why it stop and nether why it is now back.
Talking with our team we’re wondering if the error message from Seqera could be more specific and not a complex general Error ID. Is it something possible to work with?
